World Travel Holdings | Careers | Cruise118 Jobs

Please send your CV to recruitment@cruise118.com or click on the link below.

Purpose of the role

Passionate about selling cruise holidays? We are looking for individuals who are highly motivated and target driven with the ability to multi-task who are keen to progress and grow with us.

You will be selling our customers their dream cruise whilst ‘delivering a remarkable experience.’

Our Sales Concierge undertake a 3-week training induction programme with a further 3 weeks in our ‘grad bay’. You will have reduced sales targets for the first few months whilst you settle in. We will also provide you with on-going training, coaching and support.

What you will be doing

• Selling cruise holidays over the phone and online chat across all cruise lines including tailor making to fit the customer’s specific requirements i.e. adding flights, transfers, hotels, and land tours, if required.
• Converting incoming calls and online chats into bookings to meet your personal and team targets.
• Following up leads, acting on customer buying signals and maximising sales leads.
• Delivering on agreed customer and sales targets (KPI’s)
• Following company processes to ensure all bookings are completed accurately.
• Offering remarkable customers service by building rapport, understanding the needs of each customer, and using personal experience to encourage customer loyalty and retention.
• Taking the workload off our customers shoulders and letting them focus on enjoying the cruise!

What you need

• Passionate about selling cruises!
• Previous cruise sales experience gained in a retail or cruise travel agent or tour operator preferred
• Experience using cruise line systems preferred
• Previous homeworking experience
• Proven experience of hitting and exceeding sales targets
• Experience cruising, working on cruise lines or previous travel experience - first-hand travel/destination knowledge is beneficial
• You will be someone who thrives in a fast-paced working environment
• Excellent customer service skills
• Ability to take ownership of your own personal development to build on product knowledge e.g. understanding the current marketing campaigns to maximise customer sales opportunities
• Dedicated to providing customers with the absolute best in one-to-one personal service

What you get in return

• Salary: £23,871 basic plus lucrative uncapped bonus scheme (realistic OTE £40,000 - £50,000 p.a.)
• 22 days annual leave plus 8 bank holidays
• Option of hybrid, office, or homeworking
• Contributory company pension scheme
• Company paid parking permit
• Discounts on cruises and holidays for you & your family
• Annual uncapped concession towards your own cruise holiday
• Discounted travel insurance
• Paid leave day for volunteer charity work or to participate in a fundraising event
• Annual attendance bonus
• Access to an employee discount platform which offers savings on everyday purchases
• Enhanced maternity package
• Enhanced paternity pay
• Refer a friend bonus
• Paid day off work on your birthday
• Training contributions

Our Values

• We deliver – We build plans to focus on the right things, and we make them happen
• We are passionate – we are approachable and direct and straightforward to deal with
• We strive to be better – We push for excellence and innovation in everything we do
• We are connected to our customers – We listen, understand and engage with our customers