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Best Workplaces in Travel 2024
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TTG Top 50 Ocean Cruise Agency 2022
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Large Cruise Agency of the Year 2023
Our Award Winning Service
Best Workplaces in Travel 2024
Best Company Top 100
Best Cruise Online Agent 2019
Best Cruise Online Agent 2021
TTG Top 50 Ocean Cruise Agency 2019
TTG Top 50 Ocean Cruise Agency 2022
Best Online Travel Agency 2022
Large Cruise Agency of the Year 2023
Excellent
4.77 average
15,149 reviews
Mark
Verified Customer
Robyn Wild was extremely helpful assisting us with our booking.
2 hours ago
Maaz Pasha
Verified Customer
Excellent Customer service by Cara Forsberg.
I really appreciate her help in choosing the right cabins for us . She also gave me other cruise related information ( re up-grade , on shore excursion, drink packages , dinner time etc)that would be helpful for us .
Thanks very much Cruise118.com and Cara Forsberg
2 hours ago
Shona wright
Verified Customer
Ellie was so helpful at a stressful time while we are already traveling and trying to book.
She was so pleasant and answered all of our questions quickly and helped us book in speedy time.
She’s an asset to cruise118
2 days ago
Mike and Dawn
Verified Customer
Barry went above and beyond to get us what we wanted with such a friendly attitude, thank you much appreciated.
3 days ago
Anonymous
Verified Customer
Jennifer at cruise 118 was extremely helpful when I booked our cruise
4 days ago
Judith Copson
Verified Customer
Dale has been so patient with my complex and fluid request He was very understanding and I felt I got excellent service .
Unfortunately due to health issues I was unable to proceed with the booking but certainly would keep his contact for future cruise advice
Windsor, United Kingdom, 4 days ago
James Robert Harris
Verified Customer
Katie really helped us make the booking with no fuss
4 days ago
Clare
Verified Customer
Rob was very thorough in his search for our cruise. A very straightforward and quick process. Thank you Clare
5 days ago
Brendan Crawford
Verified Customer
Barry went out of his way to ensure we were happy with all the aspects of our cruise booking. All our requests and questions were answered with what we expected from a cruise expert! Barry was a true professional and a credit to Cruise 118.
Preston, United Kingdom, 6 days ago
Meenal Manning
Verified Customer
Chris Shamwana was very helpful and spent a lot of time helping us with possible changes to our cruise itinerary.
United Kingdom, 1 week ago
Paul B Lincoln
Verified Customer
Wanted to book a Christmas cruise from Sydney, Shelley was extremely helpful going through the options, prices, pros and cons and covered all questions we had to make an informed decision on what we wanted. She was professional, friendly, attentive and available each time we called and expedited the booking quickly and efficiently.
We were able to review and discuss offers available from competitors and we arrived at the best cost available from their price match policy. An enjoyable experience that inspired confidence that Cruise118 would be with you & support you all the way.
1 week ago
S Bridge
Verified Customer
Shelly was extremely helpful she talked me through all the details of the cruise and answered all my questions
She contacted me at the time I requested she didn’t rush the process and made sure I was completely happy with the booking
Highly recommended
1 week ago
Roger Albert Stone
Verified Customer
Wonderful service, will use 118 again. Thank you
Frinton-on-Sea, United Kingdom, 1 week ago
Nambo & Dee
Verified Customer
Had an amazing experience today talking to Katie about organising and booking our cruise. Lovely, friendly lady, answered all questions, great customer service, thank you so much for making this so easy and straightforward.
1 week ago
Alan jones
Verified Customer
Rachael was our contact ,answered all our queries , rang back when needed and was so helpful and informative , we were very pleased with the whole operation
1 week ago
Gary
Verified Customer
So SMOOTH. !!
Ellie was great so easy and quick no confusion.
1 week ago
Philip Hill
Verified Customer
Kate was very helpful. She was knowledgeable ,pleasant and informative. A pleasure to do business with. Thank you Kate.
2 weeks ago
Sarah
Verified Customer
Ellie was such a delight to speak to and help me book my 3rd cruise with Cruise118. Everything was clearly explained to me and would recommend Ellie to speak to my friends and family.
2 weeks ago
Caroline Fergsuon
Verified Customer
We booked with cruise 118 in 2024 and everything ran smoothly with Sian as our booking agent so we have returned with a new booking in 2025 and this time Shelley has helped us.
The service is always top class here, as I ask a lot of stupid questions but they always want to help and reassure me, thank you to all working here.
2 weeks ago
Ann Nettleton
Verified Customer
Lost my deposit of £399 the way I was treated by customer service was appalling. Will never book with them again
2 weeks ago
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Welcome to Cruise118.com. Can I help you in any way today?
Mark
Verified Customer
Robyn Wild was extremely helpful assisting us with our booking.
Was this review helpful?
Yes
No
2 hours ago
Maaz Pasha
Verified Customer
Excellent Customer service by Cara Forsberg.
I really appreciate her help in choosing the right cabins for us . She also gave me other cruise related information ( re up-grade , on shore excursion, drink packages , dinner time etc)that would be helpful for us .
Thanks very much Cruise118.com and Cara Forsberg
Was this review helpful?
Yes
No
2 hours ago
Shona wright
Verified Customer
Ellie was so helpful at a stressful time while we are already traveling and trying to book.
She was so pleasant and answered all of our questions quickly and helped us book in speedy time.
She’s an asset to cruise118
Was this review helpful?
Yes
No
2 days ago
Mike and Dawn
Verified Customer
Barry went above and beyond to get us what we wanted with such a friendly attitude, thank you much appreciated.
Was this review helpful?
Yes
No
3 days ago
Anonymous
Verified Customer
Jennifer at cruise 118 was extremely helpful when I booked our cruise
1 person found this review helpful.
Was this review helpful?
Yes
No
4 days ago
Judith Copson
Verified Customer
Dale has been so patient with my complex and fluid request He was very understanding and I felt I got excellent service .
Unfortunately due to health issues I was unable to proceed with the booking but certainly would keep his contact for future cruise advice
1 person found this review helpful.
Was this review helpful?
Yes
No
Windsor, United Kingdom, 4 days ago
James Robert Harris
Verified Customer
Katie really helped us make the booking with no fuss
Was this review helpful?
Yes
No
4 days ago
Clare
Verified Customer
Rob was very thorough in his search for our cruise. A very straightforward and quick process. Thank you Clare
Was this review helpful?
Yes
No
5 days ago
Brendan Crawford
Verified Customer
Barry went out of his way to ensure we were happy with all the aspects of our cruise booking. All our requests and questions were answered with what we expected from a cruise expert! Barry was a true professional and a credit to Cruise 118.
Was this review helpful?
Yes
No
Preston, United Kingdom, 6 days ago
Meenal Manning
Verified Customer
Chris Shamwana was very helpful and spent a lot of time helping us with possible changes to our cruise itinerary.
Was this review helpful?
Yes
No
United Kingdom, 1 week ago
Paul B Lincoln
Verified Customer
Wanted to book a Christmas cruise from Sydney, Shelley was extremely helpful going through the options, prices, pros and cons and covered all questions we had to make an informed decision on what we wanted. She was professional, friendly, attentive and available each time we called and expedited the booking quickly and efficiently.
We were able to review and discuss offers available from competitors and we arrived at the best cost available from their price match policy. An enjoyable experience that inspired confidence that Cruise118 would be with you & support you all the way.
1 person found this review helpful.
Was this review helpful?
Yes
No
1 week ago
S Bridge
Verified Customer
Shelly was extremely helpful she talked me through all the details of the cruise and answered all my questions
She contacted me at the time I requested she didn’t rush the process and made sure I was completely happy with the booking
Highly recommended
Was this review helpful?
Yes
No
1 week ago
Roger Albert Stone
Verified Customer
Wonderful service, will use 118 again. Thank you
Was this review helpful?
Yes
No
Frinton-on-Sea, United Kingdom, 1 week ago
Nambo & Dee
Verified Customer
Had an amazing experience today talking to Katie about organising and booking our cruise. Lovely, friendly lady, answered all questions, great customer service, thank you so much for making this so easy and straightforward.
1 person found this review helpful.
Was this review helpful?
Yes
No
1 week ago
Alan jones
Verified Customer
Rachael was our contact ,answered all our queries , rang back when needed and was so helpful and informative , we were very pleased with the whole operation
Was this review helpful?
Yes
No
1 week ago
Gary
Verified Customer
So SMOOTH. !!
Ellie was great so easy and quick no confusion.
Was this review helpful?
Yes
No
1 week ago
Philip Hill
Verified Customer
Kate was very helpful. She was knowledgeable ,pleasant and informative. A pleasure to do business with. Thank you Kate.
1 person found this review helpful.
Was this review helpful?
Yes
No
2 weeks ago
Sarah
Verified Customer
Ellie was such a delight to speak to and help me book my 3rd cruise with Cruise118. Everything was clearly explained to me and would recommend Ellie to speak to my friends and family.
Was this review helpful?
Yes
No
2 weeks ago
Caroline Fergsuon
Verified Customer
We booked with cruise 118 in 2024 and everything ran smoothly with Sian as our booking agent so we have returned with a new booking in 2025 and this time Shelley has helped us.
The service is always top class here, as I ask a lot of stupid questions but they always want to help and reassure me, thank you to all working here.
Was this review helpful?
Yes
No
2 weeks ago
Ann Nettleton
Verified Customer
Lost my deposit of £399 the way I was treated by customer service was appalling. Will never book with them again
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